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Don’t hire an Internet person 15 June, 2007

Posted by Zack in Online organizing, progressive strategy.
18 comments

Every day I have the same conversation with at least one non-profit or campaign. They call and say, “Do you have an Internet person we can hire?” (Today I had four of these calls, and therefore this post.)

“No, don’t hire an Internet guy,” I say. “You need to make your senior leaders, campaigners & organizers responsible for the Internet just as they’re responsible for everything else. The Internet is the biggest, greatest opportunity you have—so why would you outsource it to some Internet person you’ll just stick in a closet anyways?”

But it usually feels like I’m wasting my breath. They call back a few weeks later and say, “We’ve taken your advice and decided to hire an Internet person…do you have any recommendations?”

So I think that all of us “Internet people” need to put our foot down. Let’s remove “Internet” from our titles and resumes. The longer we leave “Internet” on our name tags, the longer we’re enabling all this bad behavior—and devaluing our own contribution to the movement at the same time.

I know people who are the future of the progressive movement. Most of them have “Internet” stuck on them. But they are not Internet strategists, they are strategists. They are not Internet communicators, they are communicators. They are not Internet organizers, they are organizers.

Don’t take that “Director of Internet Communications” job. Take the “Director of Communications” job.

Everybody knows it’s time for a changing of the guard. To stop thinking of yourself as an Internet person is one way to help make it happen.

Which marketing guru to have with you in a fight (PDF 2007 report) 21 May, 2007

Posted by Zack in 2008, progressive strategy, Web2.0Schmeb2.0.
6 comments
Seth Godin, Purple Pitt Bull
Seth Godin, Purple Pitt Bull

I really enjoyed the Personal Democracy Forum conference this year. Unfortunately I missed Larry Lessig’s morning talk, but heard it was great. I arrived during the second session, a conversation between Eric Schmidt, of Google, and Thomas Friedman, who believes the world is flat. That talk was not interesting. However, it sparked a ton of stimulating hallway discussion and debate for the rest of the day. More on that in a second.

I was sitting in the back row of the balcony during the Schmidt/Friedman session. At these sorts of conferences, there are always tons of laptops open and we’ve all gotten used to it. But I was still surprised to see almost literally every single person tapping away during the keynote session. Because of the steep angle of balcony, I could see a dozen or so screens pretty clearly. Most people were working on things that I just can’t believe could allow them them to pay any attention to the speakers. Many were twittering. (I haven’t understood the appeal of twitter until now.) Other people were coding, reading the news, checking email, IMing and one person was browsing new themes for his IM client.

Witnessing such astounding inattention made me think: People are going to have to make conferences MUCH more exciting and snappy or we should just stop having them.

And then I looked at the PDF program and noticed that planners Micah and Andrew had already done that! Most of the day in the main hall was scheduled for 20, 10 and even 5 minute sessions. The 10 and 5 minute sessions were the best. People got up, said their most important stuff, and got off the stage. It was great! Yochai Benkler had a 20 minute slot, but apparently didn’t know that. There was a red LED timer counting down on the front of the stage. When, in mid sentence, he noticed it, he said, “Can this timer be right?” Someone yelled out, “Don’t worry about it.” But to his credit, he stuck to his time and squeezed the basic argument of his Wealth of Networks (which takes five years to actually read) into his alloted time by strategically skipping chunks of his powerpoint presentation.

By the way, Yochai Benkler/2008 is the new George Lakoff/2004. During Benkler’s session, I was sitting next to Robert Greenwald. When Yochai wrapped up, we noticed a few guys trying to get a standing ovation going–almost with tears in their eyes. One of them asked a question sounding choked up, “Wow, man, that was awesome…” or something to that effect. I said to Greenwald, “Half of this crowd has Benkler’s book on their shelves, but none have actually read it.” He confessed to being one of them and then pointed out the Lakoff parallelism.

For the record though, I want to make clear I am with the crowd on the conclusion that Benkler and his book are brilliant. And I was really lucky to grab him in the corner later and ask him some questions about it.

On Friedman and Schmidt. It was so interesting, because they are two people of the generation that generally “does not get the Internet.” Now, plenty of people of that generation actually do get the Internet and Friedman and Schmidt should certainly be two of them. But the consensus among all seemed to be that the gist of their entire conversation was:

“Wow, the Internet is so new.”
“Yeah, like…SO new.”
“Too bad about China.”
“Eh…no worries.”
“OK.”
“My kids do stuff on the Internet that I don’t get.”
“We couldn’t have had this conversation 15 years ago.”
“Totally…that’s cuz the Internet is SO NEW.”

So, one reason that it was interesting to listen to the reaction to Friedman and Schmidt throughout the day was that, though many people had a very negative reaction to views and ideas (or lack thereof) of these two dominating figures, people generally were not frustrated or angry about it. You know what I mean? There is now an incredible confidence among this community of lesser Interneterati in their own ability to contribute to and shape the dominant paradigm. In one conversation circle over lunch that included Chris Hughes, Amanda Michel, Eli Pariser, Kenn Herman and others, there was a strong sentiment that the world is not actually flat. Friedman’s blockbuster/bestselling voice counts more than others. Google counts more than others. Haliburton counts more than others. Whatever wackos happen to be in charge of U.S. foreign policy count more than others. Western/Northern workers count more than others.

And yet, of course, something profound HAS changed over the last handful of years. Amanda suggested we start a website called TheWorldIsRound.com to take Friedman to task. If we all didn’t have more important stuff to do, the people in that little circle definitely had the power to do it and to make it a big deal. That is new. The world isn’t flat. Maybe it’s lumpy.

I co-moderated a panel at the end of the day with Michael Turk, who ran the Bush-Cheney ’04 Internet campaign. I’ll never get over what a strange thing it is to speak to a large audience. As you speak each sentence, you can feel the hundreds of different interpretations being drawn among the audience. Some people have the art of choosing their words carefully–as if they can think through all the implications in advance. I haven’t gotten there yet. One example was the ribbing I got from several in the audience (especially my friend Ari Melber) for saying to Obama staffer Josh Orton, of their emails, “I’m not feeling Obama…I want to feel Obama!”

Finally, perhaps the most important thing I learned at the conference is which best-selling marketing guru would be the best to have with you in a street fight: hands down, Seth Godin. I was talking with him in a hallway when an over-zealous security guard came up and started yelling at me to clear the hallway because of some building regulation. (I was the one in the hallway, Seth was next to the wall and therefore not hypothetically blocking anyone’s passage.) The security guard had yelled at us a couple of times and made us move already. Seth, fed up, immediately took a stance of angry resistance on my behalf and started angrily challenging the armed guard. “Why don’t you just leave him alone?! He’s not blocking anyone!” The guard was about 3 times my size and a little more than 3 times Seth’s size. Seth Godin the Fearless! I used to see that kind of enthused, instant resistance to arbitrary power among labor organizers and union leaders when I worked in the labor movement. One union I worked with was notoriously barred from holding their conferences at a dozen hotels because of confrontations that started out that way and escalated far beyond. Anyways, forget Gladwell. Never mind Weinberger. If you need real back up, Godin’s your man.

Will Obama put on the makeup? 4 February, 2007

Posted by Zack in 2008, Online organizing, progressive strategy.
37 comments

Everyone knows the story about the 1960 Nixon-Kennedy debate. Nixon showed up at the debate pale, with a terrible 5:00 shadow, and his shirt didn’t fit. He refused to wear makeup to improve his appearance on TV, fearing embarrassment in the press. Even though his performance was comparable to Kennedy’s, he lost the debate in the voter’s minds because he just looked awful.

It was a matter of failing to understand the new medium of television—of failing to understand it personally, at the highest level of the campaign, at the level of the candidate, campaign manger and senior aides. They knew how important television was—but they still thought of it as some new fangled thing external to politics. Sure, they had media consultants, but they weren’t around when he was putting on his shirt that night, and when he was being asked whether or not he wanted makeup. It wasn’t enough to have TV consultants, Nixon and is inner circle of two or three top aides needed to understand the medium themselves.

Today, of course, all candidates and campaign managers know they must understand television, and media consultants sit within the inner-most circle informing and overseeing every single decision—even down to what shirt to wear for debate night.

For the Internet in politics, it’s 1960 again. And I can’t tell you how painful it is, as someone who knows the power of this medium, to watch a candidate with as much potential as Obama just blowing it—just like Nixon did with TV in his first run.

Obama and his senior aides aren’t doing the deep thinking they need to do on their own about this medium. They, like most of their competitors, have delegated “the Internet thing” to staffers who are far outside of the inner circle (“senior staff” is not the inner circle), and have refused to take personal responsibility for understanding the potentials of the medium on their own. In Obama’s case, it’s inexcusable because the Internet is just dying to make him president.

The result is that he is making major campaign decisions without regard to potentials for base building on the Internet—most important among them: how to launch the campaign. I know that they would say, “We ARE taking it seriously!” I’ve heard this from campaigns a thousand times. And they think they mean it. But the “Internet strategy” is still something separate, and still not something for which the inner-circle takes full personal responsibility. They need to think about the Internet with the same intensity, curiosity and rigor that they apply to television, polling, speech writing/making and debate performance. This is the cycle when it is just complete idiocy to treat base-building through the Internet with one iota less seriousness than those other critical areas.

One reason it’s so hard for traditional campaign people to understand the Internet is that, for campaigns, it is primarily a grassroots organizing medium. Obama was a grassroots organizer for three years after college. If he puts that organizer hat back on, personally, and figures out this medium, then he should have a great advantage.
If he did that, here’s the kind of thing he’d start coming up with. On February 10th, when he will announce his candidacy, there’s an incredibly simple tactic he could employ to build a massive instant supporter base online—one that would supply hundreds of thousands of boots on the ground as well as tens of millions of dollars in the primary:

Obama should announce that he is determined to run, but he should say: “I’m only going to run if one million people sign up to work on this campaign—one million because that’s only a down-payment on the movement it’s going to take to win this election.”

The rest of his announcement speech should be all about the amazing grassroots movement it’s going to take to win—not just the primary, but to beat the Republican money machine in the general.

He should keep his Exploratory Committee in place for the three weeks that it will take him to get to a million. The whole time, the press will be grilling him, “Will you really drop out if a million people don’t sign up?” He’ll have to answer without hesitation: “Yes! Because it’s going to take a massive grassroots movement not only to win this election—but to change the country.” (His traditional campaign advisors would be pulling their hair out in terror and confusion.)

The press will not shut up about Obama’s crazy “million person” sign up tactic. And that’s exactly what will drive the people to sign up. Each day they’ll give the tally. As long as the number is under a million, then the press attention will only grow. There’s not a lot of risk here. Some kid on Facebook had the same idea—”A million strong for Obama”—and more than 200,000 people have already signed up…just some random kid, not Obama. A million people would sign up in no time for Obama if he asked.

Oh wait—it may not be obvious why it’s so important to have those million+ supporters signed up. What would such an online email base bring? For starters: a ton of volunteers on the ground, a vibrant community of activists all across the country, an instant foundation for a “First Four,” and even a Super Tuesday, field campaign (provided they have a field director who knows what to do with all those email addresses!).

But here’s what the campaign really wants to hear, and what is in fact true: those million signed-up supporters will be worth tens of millions of dollars every quarter from now right up to Iowa. And the million is just a start: if he plays his cards right, that list will double, triple, even quadruple before Iowa.

If he doesn’t pull that “million” trick, he won’t have a million until Iowa (the signups will come in at an enviable rate, but not all at once). He will still raise a lot of money online, but not enough to out-do the massive fundraising power of…well, you know who.

But just you watch: He and his campaign manager are going to leave it to “the Internet guy” to sort out. And the problem isn’t that “the Internet guy” is not smart—in fact, he’s brilliant! But he’s not Obama. And he is not sitting in that inner circle. And, no, I don’t mean “senior staff”—I mean the candidate’s kitchen table when he’s hammering out those giant decisions such as: “How do we launch?”

Let’s dream, and imagine that Obama did do the “million thing,” instantly growing an industrial-strength supporter base online. Then he will need to continue, everyday, to drive the communication with that base himself. (And this is something that all candidates need to hear.)
There is a standard form of political email communication that has been established in the world of non-profits and political campaigns—and it is death. I must confess that I’m one of the half-dozen or so people who brought this form into the position of total domination that it now holds. But before you hunt us down to punish us for the damage done to your inbox, please understand something: we were forced into that awful, soulless form of communication—forced to send out all those crappy, disembodied emails because the candidates and their inner circles (on whatever past campaign) could not be bothered with something as “trivial” as email—even when the email was going to millions of supporters, and raising tens of millions of dollars.

And the medium was still so new and fresh that we got away with it. Dear leaders, we “Internet people” did the best we could without your involvement. We raised a lot of money with those ridiculous emails signed in your names. But guess what? People hate them now. We scorched the Earth. There’s not one sucker left who will take seriously an email signed, “Barak” that’s actually written by Obama’s, “Internet guy.” OK, to be honest, there are a few suckers left. You will raise some money. But not enough. You need $100 million before Iowa. I bet you there’s not even $20 million for you if you do it the old, stupid way and simply bombard people’s inboxes with disingenuous, fake crap. And, as you know, $20 million isn’t enough this time around.

So, candidates, that leaves you with one option: write your own damn emails. And why not? You’re spending several hours each day right now doing “call time”—harassing big donors for $4,400 checks. But how much do you actually raise per hour that way? $30,000? $40,000? But if you built a genuine relationship with your email list, then each email would be worth twice that—even if you didn’t ask for money in the email (but only included a “donate” button at the bottom). And each time you actually ask, so long as you have a good reason, you’ll make millions per email.

Building a “genuine relationship” with your supporter base online doesn’t mean simply writing the same boring emails, but writing them yourself. No, it means writing to your supporters from the campaign trail in the same way that you might write to your spouse (without the smoochy stuff) or to a close friend: tell them the exciting things you experienced that day, what they made you think of, a joke you heard, and what occurred to you is really at stake. Some emails could be four pages, and some could be four sentences. Maybe sometimes you should just send a picture you snapped yourself.

If you write to people like that, I promise you, they will go nuts. You will have something amazing on your hands. And you will have taken politics up to a whole new level of honesty and integrity.

I’ve had a chance to make this pitch to many candidates and politicians over the last several years, but I’ve always felt like I was talking in a foreign language. I say, “Write to people—connect with people—yourself.” And they say, “So, what blogger king should I hire?”

But who knows, maybe Obama is the guy who will get it. After all, he used to be a community organizer. (Senator, can you remember the neighborhood leaders you worked with back then?—back before you got surrounded by lobbyists, consultants and those cynical, hollow-headed people who make up so much of the political world? If so, then just write to write the emails as though you were writing to those leaders, and you’ll do a fantastic job of it. This is an amazing medium, and you, as an organizer, should be able to perform magic with it. Remember how, to get people to show up to the organizing committee meeting, you used to have to call many of the members individually? Remember the conversations you had with them? Remember how well you knew what made those people tick—and how you let them see inside you too? So, it’s the same thing here. You’re going to have these millions of supporters. But if you actually want all of them to work for you and donate too, then you’re going to have to connect with them one-on-one. The amazing thing, my fellow organizer, is that this new medium allows you to connect just as personally and just as directly as you used to on the phone and even at the door—but with an unlimited number of people at one click of the “send” button.)

If candidates think they can outsource their emails to “Internet guys,” then why not outsource their role in ads to actors? When they do “call time” to large donors, why not use someone who does a good voice impersonation? You can’t outsource a real personal connection between yourself and your supporters. Come on people: you’re our leaders, this is a new medium for leadership, pick it up with your own two hands and see what you can do with it.

An Organizer’s Guide to Trusting the People (repost) 4 February, 2007

Posted by Zack in progressive strategy, The Big Stuff.
2 comments

Often, we progressives fall back on blaming the American people for our failure to win elections or grow our movement. This is not only a self-defeating bad habit, it’s also based on a totally inaccurate understanding of The People. I frequently find myself trying to squeeze this argument into a single paragraph in posts and articles. It never fits. Therefore, I’m going to flesh it out here, and then perhaps I can just link over whenever I want to give people an option to hear me out.

For most of the 90′s I worked as a union organizer all over America, from big cities to far flung small towns — organizing workers at hospitals, nursing homes, factories, meat processing plants, big box stores, and working at many of those facilities myself.

I sat in the living rooms of probably a thousand families altogether. Visiting workers at home was the only way to talk safely about the union. But conversations frequently strayed from the revolution they were trying to make at work to what they thought of the problems facing the country too. People have a lot of ways of making sense of the world. They grab at straws and whatever is available to them, whether that’s Rush Limbaugh, shortwave survivalists, the History Channel, or the Bible. It’s easy to dismiss people because they’ve put together a world view from an entirely different set of building blocks from your own. And that’s exactly what I did for at least my first year as an organizer.

Like most of my fellow upper-middleclass, college-educated colleagues, I threw workers into a narrow stereotype of apolitical, apathetic “middle America.” We had grown up with it for so long, we didn’t even know we had it. This is why so much of our time as organizers was spent trying to change the way people thought before we got to the nuts and bolts of organizing the union. In the tradition of Saul Alinsky, we were trained to “dialog” with workers to help them reveal for themselves the fact of their oppression, and the one sure thing they could do about it: take collective action. (If you go to Alinsky’s Rules for Radicals or look into the work of Paulo Friere, who also greatly influenced the current generations of organizers, you’ll find the intellectual foundation for this kind of organizing.) Our job, as we were taught it, was to facilitate a self-awakening into political consciousness among the workers.

A complete change in psychology was a lot to pull off in a six week union campaign, and so we almost always lost when it came down to a vote by the workers. Afterwards, I’d hear many a young organizer lament, “What’s wrong with these people? Why are they voting against their own interests? How can they be so brainwashed?” And I was thinking the exact same thing. (And this is, of course, the same lament we hear after political elections as people curse entire ‘red’ states.)

But eventually, I started listening — really listening. My own awakening really started when I went to work inside a factory where a union campaign was taking place. There, I was able to see and hear the real reasons workers were rejecting the union. It wasn’t because they were scared or apathetic. It was usually because either (A) they saw real flaws with the union’s strategy (which suddenly, from the inside looked a lot more valid than when I was outside); or (B) technical glitches in timing and execution on the part of the union simply flummoxed the campaign in ways I hadn’t been able to see on the outside.

My awakening continued while back working as a staff organizer, when I was lucky enough to be confronted by a few groups of workers who asserted themselves in ways that made a mockery of the stereotypes I was still trying to hang on to.

To give an example, at the beginning of one campaign, a group of nursing home workers presented me with a fully laid-out, worker-written newsletter on a floppy disk — and demanded 800 copies by the next day to distribute to their coworkers. Writing “campaign lit” was the job of the organizer. So I felt immediately threatened. My next reaction was to want to edit the newsletter to make it more “on message” for the union. It was filled with short and long articles on everything from simple explanations of why they wanted a union (I wanted to bring those more in line with the official talking points) to emotional essays on why life as a care giver was so satisfying (I worried those would make people forget about the grievances that had sparked the union campaign).

The workers said, “No edits! Just print this out and we’ll distribute it.” The newsletter was an incredible hit. Workers were hiding in closets to read them. People came to the office for extra copies to give to family members. The newsletter turned out to be an incredibly powerful organizing tool because it showed people being a union, not just talking about one. It allowed the workers who were leading the union campaign to express a fully-formed tone and attitude of what the union was all about. For example, the article about pride in care giving showed people that the union was not only about grievances, but about also about care giving, the thing the workers cared about the most.

It was not a fluke. In every campaign after that, we always asked workers for articles and they wrote them in droves. The worker-written newsletter became the cornerstone of every campaign I ran from that point on.

Those and other experiences like them gradually woke me up. I started approaching groups of workers with the assumption that they were, taken as a whole, savvy and strategic, not apolitical and apathetic. That opened the door to all kinds of great collaborations. I started assuming these groups of people were strong, deep, strategic and concerned — “even if they were” made up of Evangelical Christians, survivalists, muscle car drivers, trailer park dwellers, pit bull breeders, and anything else my Northeastern Liberal upbringing had taught me to ridicule.

Suddenly, I was finding evidence everywhere of that strength and depth. Not only did I have more interesting conversations with people, but I also started winning union campaigns — usually by overwhelming margins. As a — I’ll admit it — snot nosed lefty kid fresh from the suburbs, it was shocking (and exciting!) for me find that every rural route and city block had its Mother Jones, and every single hospital ward or factory assembly line had its Joe Hill. I wanted to run back to college and tell my labor history professors, “Guess what! Nothing’s changed since 1934 after all!”

There has NOT been a radical change in the spirit of the people since the days of romantic, revolutionary mass organizing in America. What’s changed is that the middle-class, university-educated segment within the struggle (i.e. US) stopped playing our vital role (not THE vital role, just A vital role) because somehow we got our heads filled with all this nonsense about the people being apathetic jackasses.

After I finally left the unions, and wound up moving to the beltway, I found the same cynicism I had grown up with still alive and well among progressives there. I’d frequently trot out my evidence from the front lines. Mostly, people would just look back at me incredulously. I was working for MoveOn at the time and acquiring more evidence by the day — thanks to MoveOn’s trusting its members to run their own local events across the country. Enormous numbers of activists were taking part all the time, even in the smallest towns in the reddest states. But none of my arguments seemed to get me anywhere with people at parties cursing the “fly over states”.

For a little while I thought the Dean campaign and the massive surge of grassroots activism everywhere in 2004 might finally change progressives’ minds about the people.

But then came November 2, and the near-universal response among progressives: Blame Jesusland!

To be fair, there are actually many very good reasons why progressives find it hard to trust The People. For example, one thing that makes many progressive believe that the American people are apathetic and weak is that…well…so many people are in fact apathetic and weak. But, as it happens, groups of people are not equal to their lowest common denominators — or even to their means. Groups are much greater than the aggregate of their individual members. Someone canvassing voters in a campaign can quickly become depressed by the apathy of 9/10th of the people she talks to. But part of the art of organizing is to be able to look through that optical illusion and to see the group as a whole. It’s the same kind of complex vision one must have in any field. But somehow it’s been lost in the field of organizing.

Therefore, it’s time to relearn some of the important principles that have enabled organizers over the centuries and all around the world see the forest through the trees — or The People in the population.

1) All groups of people — even very small ones — are strong and brilliant. Sometimes that can be hard to see because the same is not true of all individuals.

Not everyone is always going to be a leader, an organizer, a strategist, a fighter. Fact is, a whole lot of people spend most of their lives behaving downright cowardly and apathetic. The whole point of this article, though, is that you make a big mistake when you use that fact to dismiss The People as a whole — or even any small group of people. That’s not how it works. “The People” (as in “We, the…”) is a structure of individuals working together in a complex way.

Don’t get me wrong. I’m not putting some people above others as people. Just as organizers. Every individual is a deep and amazing person in the sense of having lives just as full of passion, need, joy and pain as yours. And that, by the way, is the key to grasping the principle of equal worth of all people (in case you were having trouble with that!).

In fact, it is that commitment to equal worth that drives Alinskyite and Frierian organizers to want so badly to raise up every single broken soul. Yes, those people will need to go through a transformation before they become leaders in any movement. However, the mistake those organizers make, is to misunderestimate the leadership that already exists in every nook and cranny of every group. It just so happens that even when you get down to 10 people who work in a nursing home wing or live on a cul-de-sac together, you find that one or two of them are very good at running meetings, another is a great writer, another is an astute strategist, and so on in overlapping and random fashion.

Leadership is what makes even tiny groups of people strong and brilliant — but just to be doubly clear: by leadership, I’m not talking about politicians and head of big organization. (Though that’s important too!) Rather, I’m talking about the leaders on every assembly line, every hospital ward, every classroom, every apartment building floor, every stretch of rural route, etc, etc….

2) Leadership is not a role played only by “leaders,” but equally by “followers” in the act of temporarily and voluntarily granting to leaders their special role. Also: leadership is ephemeral in individuals and is sometimes expressed by the most unlikely people.

Organizers today tend not to recognize and respect the strength and dignity that “non-leaders” exercise through their conscious, voluntary and temporary allegiance to those possessed by the property of leadership at a given moment. That bias is part of what explains the general anti-leadership attitude among progressives these days — there is a widespread sense that leadership implies a lack of democracy or egalitarianism. In fact, organic grassroots leadership is what makes democracy possible.

It might help if I was more concrete. When I was working in factories during campaigns, I saw that when the union came around, immediately workers began to look to certain individuals to get their opinion on the matter. Sometimes the leaders supported the union, sometimes they rejected it, and sometimes they abstained. Those leaders therefore had the power to come together and make the union — but only because the rest of the folks were giving them that power at that moment. Those leaders didn’t “run the workplace.” They weren’t power-hungry gang leaders. Many of them actually had very small social foot prints at work. But, for all different kinds of reasons, these leaders had built up credibility and respect among the workers with regards to this particular kind of turbulent political situation.

Furthermore, the leadership of a group is not a static list. In campaigns, if you’re open to the possibility, you find that leadership is something that pops up in the most unexpected people at the most unexpected times. I remember one day when the whole future of a campaign relied on one worker reading a statement confidently and clearly to the boss in front of an assembly of workers. So who did we choose? Of course, the most confident and articulate worker on the organizing committee. When the time came, he froze and couldn’t open his mouth. He stood there with the paper shaking in his hands. The woman standing next to him took the paper from his hands and read it just as clearly and confidently as could be. What was shocking about this was that, while very respected for being a hard worker with seniority, she was known for anything but her way with words or confidence in front of other people.

3) Groups will fight for a cause only if (A) it is worth of fighting for and (B) they can see a winning plan.

When I was organizing nursing home workers, and asking them to vote for the union so that they could merely “have respect and a say on the job,” the leaders usually rejected us. But when we laid out a long term plan for organizing the whole industry in the state, and for using that power to transform the lives of care givers and patients — then the leaders chose to fight, and supported the union every time.

Think about that: In the first case, we were asking them to do almost nothing, but they wouldn’t do it; In the second case, we were asking them to commit to a 10-year ordeal, and they were all for it. The small campaign wasn’t worth their time or the risks involved; the big campaign was.

This principle also holds the answer to the inevitable question, “If the people are so strong and brilliant, then why did they vote for Bush?” First of all, they didn’t. Only about a quarter of U.S. adults voted for Bush. A lot of them were just flipping coins in their heads. Some were voting on just a few issues — the ones where the difference could be gleaned from the moments of news people catch between 11-hour work days, dinner and putting the kids to bed: Bush was going to kill the terrorists, Kerry was not so sure; Bush was anti-abortion, Kerry was pro-choice; Bush supposedly believed in Jesus, Kerry supposedly believed only in going to Church in an election season; Bush cut everyone’s taxes, Kerry was going to raise some people’s taxes.

The People didn’t make a dumb decision. Half abstained. And most of the other half chose the lesser of two evils based on the issues they cared about and the information that was available to them.

The way for a Democrat to win with a sweeping majority is to lay out a sweeping plan for real change, with a good strategy, and ask the people to fight for it. It’s been forever since anybody’s tried that. (But it is worth noting that when Howard Dean merely hinted at something like that, he ignited a revolution among the Democratic base.) Third party efforts haven’t been any different: can anyone remember the big plan to change America from Labor Party Advocates, the New Party or the Green Party/Ralph Nader 2000 campaign? Unfortunately, the world of progressive grassroots organizations is in the same boat.

Coming out with a big revolutionary plan is unthinkable for us because we don’t trust the people to fight for it. We believe in “starting small.” It’s become an explicit methodological dogma of the progressive movement: The idea is that people must first be given “small, winnable battles” and gradually, after they’ve tasted a little success, can be encouraged to bite off bigger and bigger campaigns.

But that thinking has lead us down a self-defeating spiral of un-inspiration. Here’s how it works: We lose campaigns because the people can’t be bothered to take on the “small battles” we give them. But our backwards thinking leads us to conclude that we should go back to them with even smaller battles. And as we travel this downward spiral, we find that fewer and fewer people want to participate, and that the quality of the leaders who join us diminishes too.

Because of our (false) understanding of what’s happening, it appears to us that The People are getting more and more timid and becoming worse and worse leaders. We blame TV, bad schools, religion and rampant consumerism. We actually believe that the soul of the people is changing over time. Think about how widespread and rock solid that assumption is: is there any question in our minds that people are more timid and bought-off now than they were in the days when millions of workers comprising several whole industries struck in unison for entrance into the middle class?

Because of our perception of this dumbing-down of the people, we focus more and more intensively on on “consciousness raising” and “leadership development” — to the exclusion of working with leaders who are already plenty conscious and already amazing leaders. We’ve been shrinking down our expectations until they’re practically non-existent. We been doing this for decades.

To start to get out of this trap, we’ve just got to open our minds to the possibility that the people are just as radical as they were when millions took part in sit-down strikes and the Unemployed Councils. We’ve got to recognize the possibility that the wisest, boldest leaders have been consciously refusing to participate in our campaigns because our goals have been too modest and our strategies shaky as hell.

When I look back at all the organizing that I did under the assumption that The People were weak and apathetic, I remember that, by and large, the people I was able to recruit tended to be…well…kind of weak and apathetic. But when I started organizing with the assumption that people would rise to the task of a big campaign, then amazing leaders came out of the woodwork.

Consider the possibility that the reason the leaders you’re used to need so much “development” is that only non-leaders are interested in your short-term, bite-sized campaigns. In other words, people who are un-strategic, people who have no credibility among their peers to loose, people who perhaps just have a lot of time on their hands and are bored — those are the people who are willing to risk everything for nothing, and who can’t tell the difference between a good strategy and a bad one. (Again, none of that makes them less-valuable as people, just as organizers.)

When I first saw a union campaign from inside of a facility where I was a worker, I was shocked by how differently the true workplace leaders appeared to the union organizers from how I knew them to be. I had been working in the factory for months, and I knew who the leaders were. I had seen them defend their coworkers against management attacks (risking their jobs in the process), resolve conflicts among coworkers, and welcome and train new workers. They were already running what was effectively an informal union that they had built themselves.

But when union organizers knocked on their doors, almost all these leaders said, “Everything at work is fine. I don’t want any trouble. I don’t want to lose my job. Go away.” At work I saw the conversations among those leaders that lead to the anti-union consensus. Their logic was reasonable and correct: They were concerned that the union was only organizing their one factory, out of many owned by the same company. “How,” they asked, “will we have any power when they can just move all our work to the other factories?” And they were turned off by the fact that, in the first couple days of the campaign, the union had already embraced as leaders a few people who were extremely bad news — i.e. those people who had no credibility to lose and too much time on their hands.

There. I’ve done my best to justify the leap of faith I’m asking you to take. I know there are a whole lot of organizers who didn’t grow up with my same set of deficiencies and who didn’t need to read this article at all — to you folks I apologize for the time you’ve wasted here. But it’s clear that the progressive movement overall is still suffering from a lack of trust and faith in The People. Take a leap of faith, trust The People, and I guarantee that as long as you combine that with good organizing, you won’t be disappointed.

An Organizer’s Guide to Trusting the People 27 September, 2006

Posted by Zack in progressive strategy, The Big Stuff.
5 comments

Often, we progressives fall back on blaming the American people for our failure to win elections or grow our movement. This is not only a self-defeating bad habit, it’s also based on a totally inaccurate understanding of The People. I frequently find myself trying to squeeze this argument into a single paragraph in posts and articles. It never fits. Therefore, I’m going to flesh it out here, and then perhaps I can just link over whenever I want to give people an option to hear me out.

For most of the 90′s I worked as a union organizer all over America, from big cities to far flung small towns — organizing workers at hospitals, nursing homes, factories, meat processing plants, big box stores, and working at many of those facilities myself.

I sat in the living rooms of probably a thousand families altogether. Visiting workers at home was the only way to talk safely about the union. But conversations frequently strayed from the revolution they were trying to make at work to what they thought of the problems facing the country too. People have a lot of ways of making sense of the world. They grab at straws and whatever is available to them, whether that’s Rush Limbaugh, shortwave survivalists, the History Channel, or the Bible. It’s easy to dismiss people because they’ve put together a world view from an entirely different set of building blocks from your own. And that’s exactly what I did for at least my first year as an organizer.

Like most of my fellow upper-middleclass, college-educated colleagues, I threw workers into a narrow stereotype of apolitical, apathetic “middle America.” We had grown up with it for so long, we didn’t even know we had it. This is why so much of our time as organizers was spent trying to change the way people thought before we got to the nuts and bolts of organizing the union. In the tradition of Saul Alinsky, we were trained to “dialog” with workers to help them reveal for themselves the fact of their oppression, and the one sure thing they could do about it: take collective action. (If you go to Alinsky’s Rules for Radicals or look into the work of Paulo Friere, who also greatly influenced the current generations of organizers, you’ll find the intellectual foundation for this kind of organizing.) Our job, as we were taught it, was to facilitate a self-awakening into political consciousness among the workers.

A complete change in psychology was a lot to pull off in a six week union campaign, and so we almost always lost when it came down to a vote by the workers. Afterwards, I’d hear many a young organizer lament, “What’s wrong with these people? Why are they voting against their own interests? How can they be so brainwashed?” And I was thinking the exact same thing. (And this is, of course, the same lament we hear after political elections as people curse entire ‘red’ states.)

But eventually, I started listening — really listening. My own awakening really started when I went to work inside a factory where a union campaign was taking place. There, I was able to see and hear the real reasons workers were rejecting the union. It wasn’t because they were scared or apathetic. It was usually because either (A) they saw real flaws with the union’s strategy (which suddenly, from the inside looked a lot more valid than when I was outside); or (B) technical glitches in timing and execution on the part of the union simply flummoxed the campaign in ways I hadn’t been able to see on the outside.

My awakening continued while back working as a staff organizer, when I was lucky enough to be confronted by a few groups of workers who asserted themselves in ways that made a mockery of the stereotypes I was still trying to hang on to.

To give an example, at the beginning of one campaign, a group of nursing home workers presented me with a fully laid-out, worker-written newsletter on a floppy disk — and demanded 800 copies by the next day to distribute to their coworkers. Writing “campaign lit” was the job of the organizer. So I felt immediately threatened. My next reaction was to want to edit the newsletter to make it more “on message” for the union. It was filled with short and long articles on everything from simple explanations of why they wanted a union (I wanted to bring those more in line with the official talking points) to emotional essays on why life as a care giver was so satisfying (I worried those would make people forget about the grievances that had sparked the union campaign).

The workers said, “No edits! Just print this out and we’ll distribute it.” The newsletter was an incredible hit. Workers were hiding in closets to read them. People came to the office for extra copies to give to family members. The newsletter turned out to be an incredibly powerful organizing tool because it showed people being a union, not just talking about one. It allowed the workers who were leading the union campaign to express a fully-formed tone and attitude of what the union was all about. For example, the article about pride in care giving showed people that the union was not only about grievances, but about also about care giving, the thing the workers cared about the most.

It was not a fluke. In every campaign after that, we always asked workers for articles and they wrote them in droves. The worker-written newsletter became the cornerstone of every campaign I ran from that point on.

Those and other experiences like them gradually woke me up. I started approaching groups of workers with the assumption that they were, taken as a whole, savvy and strategic, not apolitical and apathetic. That opened the door to all kinds of great collaborations. I started assuming these groups of people were strong, deep, strategic and concerned — “even if they were” made up of Evangelical Christians, survivalists, muscle car drivers, trailer park dwellers, pit bull breeders, and anything else my Northeastern Liberal upbringing had taught me to ridicule.

Suddenly, I was finding evidence everywhere of that strength and depth. Not only did I have more interesting conversations with people, but I also started winning union campaigns — usually by overwhelming margins. As a — I’ll admit it — snot nosed lefty kid fresh from the suburbs, it was shocking (and exciting!) for me find that every rural route and city block had its Mother Jones, and every single hospital ward or factory assembly line had its Joe Hill. I wanted to run back to college and tell my labor history professors, “Guess what! Nothing’s changed since 1934 after all!”

There has NOT been a radical change in the spirit of the people since the days of romantic, revolutionary mass organizing in America. What’s changed is that the middle-class, university-educated segment within the struggle (i.e. US) stopped playing our vital role (not THE vital role, just A vital role) because somehow we got our heads filled with all this nonsense about the people being apathetic jackasses.

After I finally left the unions, and wound up moving to the beltway, I found the same cynicism I had grown up with still alive and well among progressives there. I’d frequently trot out my evidence from the front lines. Mostly, people would just look back at me incredulously. I was working for MoveOn at the time and acquiring more evidence by the day — thanks to MoveOn’s trusting its members to run their own local events across the country. Enormous numbers of activists were taking part all the time, even in the smallest towns in the reddest states. But none of my arguments seemed to get me anywhere with people at parties cursing the “fly over states”.

For a little while I thought the Dean campaign and the massive surge of grassroots activism everywhere in 2004 might finally change progressives’ minds about the people.

But then came November 2, and the near-universal response among progressives: Blame Jesusland!

To be fair, there are actually many very good reasons why progressives find it hard to trust The People. For example, one thing that makes many progressive believe that the American people are apathetic and weak is that…well…so many people are in fact apathetic and weak. But, as it happens, groups of people are not equal to their lowest common denominators — or even to their means. Groups are much greater than the aggregate of their individual members. Someone canvassing voters in a campaign can quickly become depressed by the apathy of 9/10th of the people she talks to. But part of the art of organizing is to be able to look through that optical illusion and to see the group as a whole. It’s the same kind of complex vision one must have in any field. But somehow it’s been lost in the field of organizing.

Therefore, it’s time to relearn some of the important principles that have enabled organizers over the centuries and all around the world see the forest through the trees — or The People in the population.

1) All groups of people — even very small ones — are strong and brilliant. Sometimes that can be hard to see because the same is not true of all individuals.

Not everyone is always going to be a leader, an organizer, a strategist, a fighter. Fact is, a whole lot of people spend most of their lives behaving downright cowardly and apathetic. The whole point of this article, though, is that you make a big mistake when you use that fact to dismiss The People as a whole — or even any small group of people. That’s not how it works. “The People” (as in “We, the…”) is a structure of individuals working together in a complex way.

Don’t get me wrong. I’m not putting some people above others as people. Just as organizers. Every individual is a deep and amazing person in the sense of having lives just as full of passion, need, joy and pain as yours. And that, by the way, is the key to grasping the principle of equal worth of all people (in case you were having trouble with that!).

In fact, it is that commitment to equal worth that drives Alinskyite and Frierian organizers to want so badly to raise up every single broken soul. Yes, those people will need to go through a transformation before they become leaders in any movement. However, the mistake those organizers make, is to misunderestimate the leadership that already exists in every nook and cranny of every group. It just so happens that even when you get down to 10 people who work in a nursing home wing or live on a cul-de-sac together, you find that one or two of them are very good at running meetings, another is a great writer, another is an astute strategist, and so on in overlapping and random fashion.

Leadership is what makes even tiny groups of people strong and brilliant — but just to be doubly clear: by leadership, I’m not talking about politicians and head of big organization. (Though that’s important too!) Rather, I’m talking about the leaders on every assembly line, every hospital ward, every classroom, every apartment building floor, every stretch of rural route, etc, etc….

2) Leadership is not a role played only by “leaders,” but equally by “followers” in the act of temporarily and voluntarily granting to leaders their special role. Also: leadership is ephemeral in individuals and is sometimes expressed by the most unlikely people.

Organizers today tend not to recognize and respect the strength and dignity that “non-leaders” exercise through their conscious, voluntary and temporary allegiance to those possessed by the property of leadership at a given moment. That bias is part of what explains the general anti-leadership attitude among progressives these days — there is a widespread sense that leadership implies a lack of democracy or egalitarianism. In fact, organic grassroots leadership is what makes democracy possible.

It might help if I was more concrete. When I was working in factories during campaigns, I saw that when the union came around, immediately workers began to look to certain individuals to get their opinion on the matter. Sometimes the leaders supported the union, sometimes they rejected it, and sometimes they abstained. Those leaders therefore had the power to come together and make the union — but only because the rest of the folks were giving them that power at that moment. Those leaders didn’t “run the workplace.” They weren’t power-hungry gang leaders. Many of them actually had very small social foot prints at work. But, for all different kinds of reasons, these leaders had built up credibility and respect among the workers with regards to this particular kind of turbulent political situation.

Furthermore, the leadership of a group is not a static list. In campaigns, if you’re open to the possibility, you find that leadership is something that pops up in the most unexpected people at the most unexpected times. I remember one day when the whole future of a campaign relied on one worker reading a statement confidently and clearly to the boss in front of an assembly of workers. So who did we choose? Of course, the most confident and articulate worker on the organizing committee. When the time came, he froze and couldn’t open his mouth. He stood there with the paper shaking in his hands. The woman standing next to him took the paper from his hands and read it just as clearly and confidently as could be. What was shocking about this was that, while very respected for being a hard worker with seniority, she was known for anything but her way with words or confidence in front of other people.

3) Groups will fight for a cause only if (A) it is worth of fighting for and (B) they can see a winning plan.

When I was organizing nursing home workers, and asking them to vote for the union so that they could merely “have respect and a say on the job,” the leaders usually rejected us. But when we laid out a long term plan for organizing the whole industry in the state, and for using that power to transform the lives of care givers and patients — then the leaders chose to fight, and supported the union every time.

Think about that: In the first case, we were asking them to do almost nothing, but they wouldn’t do it; In the second case, we were asking them to commit to a 10-year ordeal, and they were all for it. The small campaign wasn’t worth their time or the risks involved; the big campaign was.

This principle also holds the answer to the inevitable question, “If the people are so strong and brilliant, then why did they vote for Bush?” First of all, they didn’t. Only about a quarter of U.S. adults voted for Bush. A lot of them were just flipping coins in their heads. Some were voting on just a few issues — the ones where the difference could be gleaned from the moments of news people catch between 11-hour work days, dinner and putting the kids to bed: Bush was going to kill the terrorists, Kerry was not so sure; Bush was anti-abortion, Kerry was pro-choice; Bush supposedly believed in Jesus, Kerry supposedly believed only in going to Church in an election season; Bush cut everyone’s taxes, Kerry was going to raise some people’s taxes.

The People didn’t make a dumb decision. Half abstained. And most of the other half chose the lesser of two evils based on the issues they cared about and the information that was available to them.

The way for a Democrat to win with a sweeping majority is to lay out a sweeping plan for real change, with a good strategy, and ask the people to fight for it. It’s been forever since anybody’s tried that. (But it is worth noting that when Howard Dean merely hinted at something like that, he ignited a revolution among the Democratic base.) Third party efforts haven’t been any different: can anyone remember the big plan to change America from Labor Party Advocates, the New Party or the Green Party/Ralph Nader 2000 campaign? Unfortunately, the world of progressive grassroots organizations is in the same boat.

Coming out with a big revolutionary plan is unthinkable for us because we don’t trust the people to fight for it. We believe in “starting small.” It’s become an explicit methodological dogma of the progressive movement: The idea is that people must first be given “small, winnable battles” and gradually, after they’ve tasted a little success, can be encouraged to bite off bigger and bigger campaigns.

But that thinking has lead us down a self-defeating spiral of un-inspiration. Here’s how it works: We lose campaigns because the people can’t be bothered to take on the “small battles” we give them. But our backwards thinking leads us to conclude that we should go back to them with even smaller battles. And as we travel this downward spiral, we find that fewer and fewer people want to participate, and that the quality of the leaders who join us diminishes too.

Because of our (false) understanding of what’s happening, it appears to us that The People are getting more and more timid and becoming worse and worse leaders. We blame TV, bad schools, religion and rampant consumerism. We actually believe that the soul of the people is changing over time. Think about how widespread and rock solid that assumption is: is there any question in our minds that people are more timid and bought-off now than they were in the days when millions of workers comprising several whole industries struck in unison for entrance into the middle class?

Because of our perception of this dumbing-down of the people, we focus more and more intensively on on “consciousness raising” and “leadership development” — to the exclusion of working with leaders who are already plenty conscious and already amazing leaders. We’ve been shrinking down our expectations until they’re practically non-existent. We been doing this for decades.

To start to get out of this trap, we’ve just got to open our minds to the possibility that the people are just as radical as they were when millions took part in sit-down strikes and the Unemployed Councils. We’ve got to recognize the possibility that the wisest, boldest leaders have been consciously refusing to participate in our campaigns because our goals have been too modest and our strategies shaky as hell.

When I look back at all the organizing that I did under the assumption that The People were weak and apathetic, I remember that, by and large, the people I was able to recruit tended to be…well…kind of weak and apathetic. But when I started organizing with the assumption that people would rise to the task of a big campaign, then amazing leaders came out of the woodwork.

Consider the possibility that the reason the leaders you’re used to need so much “development” is that only non-leaders are interested in your short-term, bite-sized campaigns. In other words, people who are un-strategic, people who have no credibility among their peers to loose, people who perhaps just have a lot of time on their hands and are bored — those are the people who are willing to risk everything for nothing, and who can’t tell the difference between a good strategy and a bad one. (Again, none of that makes them less-valuable as people, just as organizers.)

When I first saw a union campaign from inside of a facility where I was a worker, I was shocked by how differently the true workplace leaders appeared to the union organizers from how I knew them to be. I had been working in the factory for months, and I knew who the leaders were. I had seen them defend their coworkers against management attacks (risking their jobs in the process), resolve conflicts among coworkers, and welcome and train new workers. They were already running what was effectively an informal union that they had built themselves.

But when union organizers knocked on their doors, almost all these leaders said, “Everything at work is fine. I don’t want any trouble. I don’t want to lose my job. Go away.” At work I saw the conversations among those leaders that lead to the anti-union consensus. Their logic was reasonable and correct: They were concerned that the union was only organizing their one factory, out of many owned by the same company. “How,” they asked, “will we have any power when they can just move all our work to the other factories?” And they were turned off by the fact that, in the first couple days of the campaign, the union had already embraced as leaders a few people who were extremely bad news — i.e. those people who had no credibility to lose and too much time on their hands.

There. I’ve done my best to justify the leap of faith I’m asking you to take. I know there are a whole lot of organizers who didn’t grow up with my same set of deficiencies and who didn’t need to read this article at all — to you folks I apologize for the time you’ve wasted here. But it’s clear that the progressive movement overall is still suffering from a lack of trust and faith in The People. Take a leap of faith, trust The People, and I guarantee that as long as you combine that with good organizing, you won’t be disappointed.

Ask America Out 24 September, 2006

Posted by Zack in progressive strategy, The Big Stuff.
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Like a lot of other writers here at HuffPo I’ve be asking, “Where the heck are the Democrats in this election on Iraq?” I can’t hear them, but I hear President Bush loud and clear every day. A friend on the Hill, exasperated by my complaining, finally exploded at me the other day, “We’ve been having full leadership press conferences or high-profile hearings every single day on Iraq!”

So what is to be done? We have to give them credit for trying, but clearly the Dems’ current method isn’t working.

I read a lot of blogs in depth, but my mainstream news intake is probably the same as the majority of Americans. In other words, I’m not a beltway news junkie with cable news on all the time. So, like most of America, I haven’t seen anything from those Hill press conferences or hearings.

I get a few minutes of radio news in the morning, and maybe another few in the car later in the day. Each day Bush’s message on Iraq comes through loud and clear — usually in his own voice. It’s always the same: “Stay the course; We need to fight them there so we won’t have to fight them here; We will prevail.”

Usually, there is no audible Democratic response — maybe just the reporter reading a line from some Senator’s press release of the day. The statement is usually just a complaint or condemnation of the current policies, and is never an invitation to, “Vote for us this November to make it all better!” Therefore it comes off sounding a little whiney and pointless. You know, like: “Bush is out there trying to protect us, and the Dems are just hanging around second guessing with no solutions of their own.” As unfair as it is, it really rings true just based on the news bites I get each day.

Recently, the reporters, in those few minutes of news roundup, have been skipping the Democratic message altogether, saying, “Democrats have been content to sit back and watch the Republicans fight it out among themselves.” At that, I usually reach for my cell phone, irate, to call my friends on the Hill. But like I said, they explain that Democrats are being extremely vocal, and the news media just isn’t giving their voices equal weight with the President’s.

One obvious problem is that in a midterm election there is no single, national leader for the party that doesn’t have the White House. But why should that be? Is it simply a matter of Dean, Reid and Pelosi (or more likely the staffers and advisors who surround them) not being able to agree on who among them should take the lead in this election season? Why not designate a third…er…fourth party? Say, Murtha.

Republicans rose to power in Congress under a Democratic president only when they had a single, visible national leader in Newt Gingrich. It didn’t even matter that he was in fact weird, overly-academic and abstract and that his Contract with America was wonky and mostly irrelevant to the average American. (Viva “zero base-line budgeting”!) At the time, it just happened to be enough to lead, however poorly.

But perhaps even without designating a single national leader for this election, Democrats could still lead by at least talking about the election and asking for America’s vote. Is it just me, or do Dems seem embarrassed to talk directly about the Congressional elections and why America should vote for them? They’re hoping the voters’ dissatisfaction with the Republicans will automatically translate into a vote for the Democrats. This didn’t work for the Kerry campaign and it won’t work now.

Don’t be shy Democrats! We’ve been having elections for three centuries in this country. The people won’t think you’re being forward or creepy if you come out and say, “Vote for us to make it all better.” That’s how Democracy is supposed to work.

When I asked my friend about the content of those Hill press conferences, the answer was, “No, they haven’t been about the election.” They’ve been about GOP corruption, contractor mishaps, gloomy intel reports, etc…

In other words, the Democratic party can’t get past nervous small talk with the American people. Dems, take a deep breath. It’s time to make your move: Ask America out on a two-year date.

(Cross posted at HuffPo)

Fluorescent bulbs and the Revolution 22 June, 2006

Posted by Zack in progressive strategy, The Big Stuff.
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savingtheworld.pngThanks to Al Gore, now everyone knows the planet is doomed if we don’t take IMMEDIATE ACTION. What kind of action? Start using fluorescent light bulbs. Drive a Prius. Encourage your mayor to put solar panels on city hall. Yeah, right.

Al’s a hero for what he’s accomplished over the last several weeks. And it’s not his fault that there are no credible solutions to global warming on the table. I blame academia. Rare leaders like Gore, who are willing to address the biggest problems, have been left solutionless by a two-generation moratorium on big-picture, long-term thinking among our greatest economists and social thinkers.

I saw Barack Obama hit the same brick wall a few weeks ago speaking on global warming. He started out saying, “We need a mobilization of resources on the scale of WWII.” I was ready to enlist in the Obama army. But when it came to specifics, he too had to default to fluorescent bulbs, Priuses, etc….

This problem spans virtually all big issues: in John Edwards’ search for real solutions to poverty, academia offers him little more than higher education subsidies and mixed income housing. On health care, it’s just as bad. I once witnessed a room full of U.S. Senators alternately beg and berate a panel of top health care policy experts for solutions they could tell their constituents about. After 45 minutes the experts had said nothing convincing, or even intelligible.

This affliction is not limited to mainstream Democratic politicians. On global warming, the Left’s biggest, boldest idea is the Apollo Alliance. It calls for $30 billion in new investment each year for ten years for renewable energy and industrial retooling. Can $30 billion per year fundamentally transform our society? No. Thirty billion dollars is 0.0024% of U.S. GDP — or, to put it another way, about 70 seconds of the national workday. Think about that on a personal level: you can’t keep your house clean in 70 seconds a day, let alone transform your life.

But let’s go back to Obama’s WWII reference. World War II truly was transformational for our society. From 1942 to 1945 the U.S. devoted a full third of GDP to the war. Domestic car production ground to a halt as the auto industry was retooled to produce jeeps and tanks. Hundreds of thousands volunteered to give their lives. People at home sacrificed by conserving materials and fuel. The wealthy paid far higher taxes. And millions of women joined the workforce for the first time in their lives. In other words, America did whatever it took. We certainly didn’t win World War II by taking a few minutes out of the day — in one way or another the war was the primary economic activity of virtually every American.

The economics of the war effort looked a lot like central planning at times, but private capital was rewarded lavishly for its cooperation, and big business emerged healthy, free and more profitable than ever on the other side of the war. Furthermore, the massive infusion of capital modernized the American economy as a whole and laid the foundation for 50 years of exceptional growth.

So why aren’t we talking about a mobilization of that scale to save the planet? Or to end extreme poverty? Or to carry out a Marshal Plan for the 4/5ths of the Earth that needs one? I can guess the primary response: “Americans will pay for war, but not for all that good stuff.” But go back and look at the history: Americans didn’t want to join World War II either. There was fierce grassroots opposition by right-wingers who didn’t see fascism as entirely negative, and broad and deep hesitance among Americans who felt Europe should sort out its own messes. (Put Arthur Miller’s “Focus” on your Netflix list to see a graphic depiction.)

It took extraordinary leadership to convince America to accept that extraordinary mission. But once we did, there was no stopping us. It could be the same with global warming and the other potentially show-stopping threats of this new century. But FDR had something on his side that our current leaders do not. There was an intellectual and institutional consensus about what it meant to fight a world war — about the scale and scope of it. It was accepted that economic rules could be changed, industries rearranged, and people asked to make huge sacrifices.

Today, however, we are bound by an “Inaction Consensus” that is shared by virtually every political, business and academic leader — a consensus that would see the oceans boil before allowing society to intervene structurally in private economic affairs. This consensus is shared by conservative and liberal thinkers alike — at least all the “respectable” ones.

It should come as no surprise that conservative thinkers oppose any kind of rearranging of economic interests by society. But this is just as true of the liberal members of the global Inaction Consensus. Liberals believe it’s OK for society to create the conditions for economic change, but even progressive heroes such as Krugman and Riech agree with their conservative colleagues that society should not try to intentionally direct change. The difference between liberals and conservatives in economic thinking is a matter of emphasis, not fundamental principles. The term “liberal” began as a label for free market economic thinking and has never shifted from that foundation. Go back and read one of Conservatism’s canonical texts, F.A. Hayek’s Road to Serfdom. You’ll find that Milton Friedman’s favorite author favored a strong welfare state, socialized medicine, universal public education and heavy regulation of industry. The only thing he disallowed was tampering with private economic activity on a structural level.

But as the polar ice caps plop off like ice cubes into a drink on a summer day, shouldn’t we reexamine that economic orthodoxy?

We need a real plan to save the planet: one that will replace all oil burning engines; one that will retool the world’s entire industrial infrastructure; one that will achieve all that in ten years; and one that is impossible within the confines of the Inaction Consensus.

Is there anyone, anywhere working on that kind of plan? An economics professor of mine, who comes from a tradition of economic thought (fringe in the U.S.) that thinks big picture, says even his grad students have shied away from the big-picture and long-term for decades. Why? Because they can’t get funding to work on those kinds of topics, and even worry that working on such topics will make it hard for them to find teaching positions.

What’s the solution? Well, I hear that a bunch of big donors are pouring millions into liberal think tanks. They are trying to catch up to their conservative counterparts who decades ago set up paradigm-shifting engines such as the Cato, Manhattan and American Enterprise Institutes. These donors are currently putting their dollars into fairly middle-of-the-road liberal institutions. And they should absolutely continue to fund those. But they need to fund some radical efforts as well. The donors need to notice that the conservative think tanks they so admire changed the terms of the national debate by rejecting the terms as they found them.

What we need are high-paying, resource-rich homes for talented, serious economists and other thinkers who want to work outside the Inaction Consensus — who want to work on truly Big Plans to save humanity. If the oceans really do start to rise — or some other global catastrophe comes true — then those plans will turn out be a lot less politically unacceptable than they appear today. And Obama 2016 will have something better to talk about than fluorescent bulbs.

(PS: Any of you donors out there who want to work on something like this, here’s where to find me: zackexley@gmail.com.)

(Cross posted from HuffPo.)

Come on Paul! 16 May, 2006

Posted by Zack in progressive strategy, The Big Stuff.
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“Yes, he’s in trouble, in that campaign managers, candidates, are really angry with him. He has raised $74 million and spent $64 million. He says it’s a long-term strategy. But what he has spent it on, apparently, is just hiring a bunch of staff people to wander around Utah and Mississippi and pick their nose. That’s not how you build a party. You win elections. That’s how you build a party.”
- Paul Begala on Howard Dean and the DNC’s 50 State Strategy,
CNN – May 11 2006

Yes, Paul, we have to win elections. But a myopic obsession with squeaking through in a few high-profile races is not party building, it’s suicide.

begala2.jpgI’ve read your books and I know you’ve been fighting the good fight up there on TV every day. And so it was with complete dismay that I listened to you on CNN savaging the DNC’s “50 State” program organizers.

Your comments came as part of a series of attacks on Dean and the DNC from big-name members of your Clinton Class of ’92. A whole generation of new Democratic activists finds these attacks totally bewildering and appalling.

You should be up there on TV celebrating that we finally have a DNC who understands that winning means building real power and standing for something. Your entire career has been about teaching Democrats to “stand for something.” But, coming from a communications background, maybe you just don’t understand the “building real power” part of the equation. So let me try to reach you on that point.

Starting with George W. Bush’s 2000 campaign, the Republican Party slowly built a powerful grassroots machine, county by county, year by year, across the whole country. That “50 State” grassroots machine trounced us, achieving the highest voter turnout of any candidate ever. On our side, the combined efforts of fifteen separate swing state “Coordinated Campaigns,” the national Kerry campaign, and all the 527′s put together couldn’t match the work of one unified, well-organized political party.

I spent the last couple months of the campaign in the field, in almost every one of the targeted swing states. On our side it was utter chaos on the ground. Both the party organizations and the 527 organizations had been slapped together in a few hurried months. Operations varied in quality from state to state, and even county to county, but overall it was a disorganized mess — a disservice to the record hundreds of thousands of passionate volunteers who threw themselves into the campaign. On the Republican side, their organizations had been formed years before the election, and scaled up during the campaign under the tested and stable leadership of organizers rooted in their home states and local communities. (It is worth noting that the AFL-CIO’s voter contact program ran very smoothly and effectively, having been built slowly and consistently over several cycles.)

I’ve heard some of you Clinton ’92ers say, “We built a great field program, and we didn’t get started until May!” Well, I hate to be this blunt, but: you guys didn’t get that many votes. In fact, you won with almost the lowest percentage of the vote of any victor in the 20th Century. Yours was not an election that needed a strong field program. Every election for the rest of our lives, however, will be.

So please, before you insult the 50 State program organizers any more, go down to DNC headquarters and see who these people are and what they’re actually accomplishing. I’ve been there frequently over the past year, and that big meeting room on the first floor is almost always filled with organizers from all over the country being trained in how to win elections. The program has trained more than 190 organizers from 40 states, in areas such as:

- Building strong precinct programs.
- Voter contact.
- Targeting and using voter files.
- Communicating a unified Democratic message, tailored to states and local communities.
- Internet organizing and communications and use of other new technologies to expand the base.
- Reaching out to all constituencies, including seniors, veterans, rural voters and faith-based voters.
- Leadership skills, leadership development and organization building.

Most exciting to me, these organizers are being hired at the local level and are rooted in their own communities — these are not the typical kids on an adventure between college and grad school that you’ll find flocking to your beloved high-profile Senate races this year. These organizers are in it for the long haul.

Singling out Utah and Mississippi is particularly sad because of the great gains organizers have made in those states. In Mississippi, for example, the state party has been transformed from being essentially a one-man operation into a real organization. Democrats have won four special elections in a row in 2005-2006 thanks to the State Party’s ability to support those candidates.

Not everything is perfect with the 50 State program. There are criticisms you could make that would actually help things get better. But you’re not close enough to the action to see what those are. For example, I’m sure there are states where the new organizers are being held back by the old guard. If someone like you were publicly cheering on the organizers and the DNC’s program, then just think how that could help them blow past those obstacles. The director of training at the DNC right now is actually a young guy from your own home state who, caught up and inspired by the 2004 elections, led a mini revolution in his county party and threw out the do-nothing old guard. The folks behind the 50 State strategy are a new generation of organizers who learned their stuff in the most intense election in decades. They know what they’re doing, and they’re doing it well.

I’ll tell you what this onslaught by Clinton ’92ers looks like. It looks like you guys are stuck forever thinking about that one big election you won. And it looks like you haven’t noticed that, ever since then, your way of approaching elections has kepts Democrats in a tailspin. I know the way you see it: candidates aren’t getting exactly the right spin, aren’t making exactly the right ads. But it’s time to take a deeper look and understand the consequences of your generations’ total neglect of the grassroots.

You guys are still held in high esteem by this massive, new generation of Democratic activists. Keep it that way: Go to DNC headquarters, go to Utah, go to Mississippi — go see what they’re building and be a part of it.

(Cross posted at HuffPo.)

Letter to the next DNC Chair Part 2: What to do with your email list 7 February, 2005

Posted by Zack in Online organizing, progressive strategy, The Big Stuff.
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(This is Part 2 of a two-part letter written during the open Chair contest of 2005. See Part 1 here.)

Your first day on the job, this is the only thing you should do: throw everyone out of your new big office, take the phone off the hook, sit yourself down, and write a letter from your heart to the millions of supporters who desperately want to see you succeed.

When you’ve finished, walk down to the basement where the tech team sits, and have them email your letter to the one-point-something-million DNC online supporters who are waiting impatiently by their inboxes to hear from you. Ask John Kerry and MoveOn.org to pass it along to their memberships and you could reach another six million people whose hopes are, for the moment, all pinned on you. If the AFL-CIO does the same, you’ll be speaking to another 3.2 million supportive and enthusiastic union members. In one breath, you’re talking to more than ten million Americans who want to help you rebuild the party .

This first day at work will essentially be your only chance to establish a connection with this massive base. After that, their attention will fade; they’ll sense you’re not going to do or say anything spectacularly different after all; they’ll forget about you and wait for the next decade.

If you delegate the task of writing this letter to some committee of staffers, aides or friends, then you’ve blown it. Of course you should bounce drafts off of them — but why not write this letter yourself? You just became opposition leader of the world’s only superpower, and you don’t know what you want to say to ten million of your ardent supporters? I know that’s not true. So write the letter yourself!

I don’t have any suggestions about what you should say specifically. That must come from you. But I’ll say this: the people on your email list are talented and sophisticated political operatives — whether they’re governors, Town Committee people, or precinct-level volunteers. Do not underestimate what they are capable of making possible if you provide the right leadership. If you’re struggling to find the words to speak, then think what you’d say about your hopes and fears to your closest aides, closest confidante or even your wife in private. And then why not just say that to these 10 million amazing people who are yearning for an honest connection with you?

Maybe you’re a politician who’s known for “telling it straight.” But CNN and FOX only serve your straight talk in five-second slices, don’t they? And they choose which five-seconds. It’s impossible to establish real leadership through that media filter. I know you don’t need me to tell you that. But now you have the ability to write directly to perhaps 10 million activists and supporters. My bet is that this first email of yours will be the most closely-read mass communication in history. This is your way to circumvent that media filter.

But I can’t stress this enough: you only get one shot. Those 10 million people will pay close attention to what you’re saying only during that very brief moment when you’ve just begun the job and you are the top headline in the news.

I know the thought of writing to 10 million supporters (who are actually paying attention!) is daunting. So, if this is not speaking out of place, then let me say too: on a certain level, I think you should forget most of your career. This isn’t anything to do with you personally — any politician in your shoes should do the same. Forget policy. There’s no hope of good policy in the current intellectual environment — and anyway that’s not your job anymore. Forget ever running for anything again. Forget lobbyists and donors and all the rest of the special interests. You’ve got millions of politically passionate people out there who desperately want to end the utter corruption of American politics. They’ll donate more money together than all lobbyists combined; that was proven in 2004. But they’ll do much more than that. With four years to build and organize, they will actually succeed to “take back America ” in 2008. These people aren’t only Democrats, but millions of Independents and Republicans too. All of America , reasonable and moderate, is your constituency. Unite us. Lead us. It’s almost impossible to comprehend the magnitude of the historical possibilities that you face in your new position.

However, accomplishing all that’s possible will require you to step outside the bounds of what even our most offbeat politicians consider acceptable. There’s no way around it: you’ll have to take great risks. But what makes success possible are these 10 million amazing people whom you can call upon for help.

With 10 million supporters a click of the “send” button away, why not take the big risks? What really is there to lose anyway? Let’s say it all goes awry, and you wind up going out in an embarrassing blaze of screaming glory? We already know that’s not the end of the world, don’t we? Maybe in politician terms you’d be putting a lot on the line — but just think of the chances regular Americans are taking every day just to survive in their dangerous jobs, dangerous neighborhoods, dangerous schools, dangerous wars. Surely what you’re risking is nothing compared to that.

After you’ve sounded your call to arms and established your connection with this massive base, then you’ve got to keep the conversation going by supporting existing local organizing as well as providing the tools and structure for grassroots organizing on a massively increased scale (see Part 1 of this letter!).

In the same way that Roosevelt had all of America’s attention through his radio “Fireside Chats” in that time of crisis, you will have the same level of attention from millions of grassroots leaders who understand the crisis facing America today.

But think about this: the people who listened to Roosevelt could not respond to the speaker, and they could not reach out through the new medium of radio to connect with other local leaders. Yours will be able to do both through the new mediums of email and the web. In the email you send to those 10 million forward-looking Americans, you’ll give people a place to go begin organizing. Your ask could be “Volunteer now for 2006 & 2008″, “Endow a grassroots organizing program for the 21st Century” — it could even be “What the heck should I do now that I’m here?” The people receiving your email will click to sign up, contribute a few bucks for organizing, or give you a well-thought-out suggestion.

Those clicks are the beginnings of what will be a beautiful, two-way friendship between you, the Democratic party and these millions of grassroots leaders.

The important thing to grasp is that you’ve got the ability to engage these best-ten-million- people-in-America in a very, very concrete and productive way that did not even exist a few years ago. In an instant, millions opt in to the movement. It’s actually hard to fathom the power that could be unleashed by this one, first email you send. It might go practically unnoticed by the media, but this email will be the beginning of a whole new Democratic Party. (Though your press team should do their best to make it a big story!)

All the ingredients for a mass movement to clean up American politics are present for you — you’ve just got to pick them up and use them. So I’ll say it one more time. Your first day in office: shut the door to your office, take the phone off the hook, and just have them tell the reporters that you’re writing a letter to 10 million supporters. Many of us envy you for having that day all to yourself.

Letter to the next DNC Chair Part 1: Work with the New Grassroots to build a permanent field program 22 January, 2005

Posted by Zack in Online organizing, progressive strategy, The Big Stuff.
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(I wrote this while working in London on the Labour Party re-election campaign and watching the DNC Chair contest from a far. I wrote both parts before Dean wrapped up the race. Part 2 is here.)

Introduction

Over the next couple of weeks, I’ll be posting an open letter to the DNC Chair candidates in two parts (the first is posted now below). I hope this will spark new discussion on blogs and other communities. Let me know where discussions are happening and I’ll respond throughout to questions and feedback.

I’m not laying out a full blueprint for the next party chair — my topic is the Internet and technology and how they can be used to dramatically improve field operations, fundraising and the relationship with the party’s base.

I’m limiting my topics to my experience: I worked on the Kerry campaign for the final eight months, with responsibility for building an email list and using it to mobilize volunteers, raise money and engage online activists to do things that would help elect John Kerry. During the final three months of the campaign, I worked closely with Tom Matzzie (who came from the AFL-CIO and is now at MoveOn.org) in the field directly with organizers and volunteers in 13 swing states to make sure that our online program was helping organizers in practice and not just in theory. Before Kerry, I helped the Dean campaign build its email list and installed their first version of “Get Local” tools (with Patrick Kane, MoveOn’s systems architect). I worked as Director of Organizing for MoveOn.org, and before that ran a series of my own experiments in online organizing as well as a few political parody sites (GWBush.com was the main one). Before getting involved with online organizing I was an old-fashioned grassroots organizer in the Labor Movement for five years all over the country. And I even spent a couple of years working as an IT hack inside corporations.

What I saw at MoveOn, Dean and Kerry was a totally new kind of politics emerging: new kinds of people getting involved, empowered by new tools and communications mediums. For tens of millions, the Internet has eliminated all barriers to entry for political action. Simple web tools are bringing mind-boggling efficiency gains to grassroots organizing. In the Kerry campaign alone, more than 100,000 people volunteered in response to emails and recruitment calls from an online “Phone Corps”. Nearly three quarters of a million people made online donations. Tens of thousands participated in our “special forces” such as the Phone and Media Corps. And that was just the Kerry campaign: millions more participated in other online communities, organizations and campaigns.

Technology in politics was not all roses in 2004, however. There were also ill-conceived and rushed IT projects that drove organizers crazy, left potentials untapped, and sometimes made things worse than they were before. Even hugely successful online projects had very jagged edges. Nevertheless, the overall picture in 2004 was of millions of people going farther than they’d ever gone before, in large part thanks to email, the web and technology.

For the good of the future, all of us who were involved would do well to admit that despite great achievements we only scratched the surface. In a sense, we failed horribly because the potential we left untapped was so great. Looking back, we can easily see all the things we could have done differently that would have made all the difference in the world. Therefore, we’ve got to look to the future with an eye on the past, not for the sake of recrimination, but for the sake of getting it right going forward.

Part 1: Work with the New Grassroots to build a permanent field program

The Democratic Party needs a permanent field program — a permanent grassroots structure broad enough, deep enough and efficient enough to win elections and empower the leaders we elect to make real change. Another way of saying this is: “The Democrats need to be a political party again.” Thanks to online assets created in the 2004 election, the party has a chance to engage the “New Grassroots” and build that structure at lightening speed with relatively few resources.

Who are the New Grassroots?

Several hundred thousand activists worked in some significant way to elect Democrats in 2004. For most, it was their first experience with political campaigns. They’re angry we lost, and they want to keep fighting now to win in 2006 and 2008. What is totally new is that the New Grassroots have a direct connection to organizations, parties and leaders through email and the web. In a much deeper way than ever before, the movement can continue even now that the election is past.

The online universe of New Grassroots activists consists of several overlapping email lists totaling perhaps 6,000,000 people: AFL-CIO and affiliates (3,200,000), JohnKerry.com (2,800,000), MoveOn.org (2,800,000 domestic), DNC (~1,000,000), Democracy For America (~600,000), TrueMajority.com (440,000) and other organizations and state Democratic parties. Add to that smaller, but disproportionately influential blogs and communities.

The question for the next DNC Chair is: what will the party offer these activists now? How can the party give them what they most want: a way to put responsible leadership in Congress and the White House in 2006, 2008 and beyond? The answer is to build a permanent field organization made up of hundreds of thousands of volunteers — a new kind of web-enabled organization built faster and stronger than anything anyone’s seen before.

Lessons from field in the 2004 cycle

There are two obvious lessons from the field programs of 2004. The first is that a truly enormous number of activists in every state and county want to shape their society and want to work on elections. The Internet didn’t change how many people wanted to participate, it just made it so much easier for them to find out where to show up to work.

The second lesson is that an effective national field program cannot be built in six — or even 18 — months.

There are many efforts underway to analyze the exact success or failure of various field organizations and specific strategies and tactics. The problem is that much of the data involved in those efforts are unreliable. Several well-known field and polling geniuses looking into this question disagree with each other — something that indicates data simply aren’t sufficient for a meaningful empirical answer. No one will ever know the true impact of the field programs run by the DNC, ACT or MoveOn.org. The organization that devotes the most PR resources to publicizing their success (probably ACT) will appear to be the one that made a difference.

But there are easy and obvious lessons to learn by talking to the organizers who participated in the field organizations of 2004. Former staff from all three major Democratic-side programs — at least in private conversations — will speak of the utter chaos that defined their experiences. They are proud of the organizations they helped to build and were deeply changed by the relationships they created with individual volunteers as well as whole communities. But they’ll tell you it was generally a madhouse.

However, if you talk to organizers from several state primary campaigns, you’ll hear about a different kind of experience. Dean/New Hampshire is a particularly interesting example because the person who built that program, Karen Hicks, went on to run field nationally for the Kerry campaign at the DNC.

People who were a part of Hicks’ New Hampshire organization glow as they recall their experience. There was structure, order, concrete goals. One young organizer told me that he had accomplished and learned more each day than he had in entire semesters. Dean’s post-scream recovery from disastrous polling levels to second place (in ten days!) was forced by the brute strength of the grassroots organization Karen Hicks and her organizers built. (That organization impressed Kerry’s field guru Michael Whouley enough that he hired Karen to direct field nationally for Kerry.)

I’ve literally seen tears well up in the eyes of organizers as they described their daily schedule in that organization. It wasn’t just the excitement of working for any primary campaign. It was the effect of being part of something that was really working. It was being a part of an organization that truly empowered people, perhaps the rarest thing in the world.

What was the difference between the organization Karen Hicks built in New Hampshire and the one she led nationally? The difference was the amount of time there was to build. Hicks spent one full year organizing in New Hampshire , one of the smallest states in the country. She meticulously developed talent and skills on her staff as well as in her volunteer base. She had time to continuously push responsibilities out onto volunteers. Volunteers had time to recruit wider and wider circles of their social networks. Eventually an enormous percentage of all Democratic voters in the state had attended an organizing meeting for Dean lead by Hicks’ staff or volunteers. The distance, measured in layers of bureaucracy, between a front line organizer or volunteer and an experienced and talented field leader was increadibly narrow. That kind of solid organization took a year to build in a tiny state. It would take much, much longer to build across the whole nation.

At the national level, Karen had six months to build a program that was to be 100 times bigger than her New Hampshire organization. Also, in New Hampshire, she had near complete autonomy, but in DC she faced inevitable bureaucracy from all directions inside the enormous Kerry-DNC operation.

A truly incredible organization takes time to build. Only with time, can new layers of genuinely experienced and talented field leaders be developed. If the DNC starts building a national grassroots network now, it will only just be ready in time for 2008. Traditionally, it would take decades to build such an organization. But in this letter, what I would like to suggest is that email, the web and a little bit of technology will make it possible to build in time for 2008.

Also, the Republicans are doing it

The cheap shot argument for building a permanent field operation is: “Because the Republican’s have one.” It’s not clear whether the GOP’s long-term field push had a huge effect on turnout. But it is clear that the Republicans are building a powerful, permanent field operation — and that, at the very least, it’s a powerful growing threat. We know that they started building years ago. We’ve seen their volunteer training materials, and have sat in on some of the trainings. They give volunteers formal roles, hold them accountable for results and continuously replace the ones who do not perform. What they’re doing is very advanced. If it wasn’t a major advantage in 2004, just give them another four years and see where they are.

But we shouldn’t need a Republican threat to motivate us to do the obvious. What is a political party without a strong, capable grassroots? Just a shell of a party — and that’s what both the Democratic and Republican parties were for a very long time. The 2004 election gives the Democrats a chance to leave that legacy behind.

That Democrats are stuck in a deep identity crisis is not a valid excuse for progressive organizers to pass by this opportunity. It cannot be said that activists won’t work in a protracted, difficult effort for today’s Democratic party. Grassroots activists at the county level are just as frustrated as we are with the party’s ideological paralysis. And they are just as capable as we are of thinking long term. They are perfectly willing to build the party in their communities both in anticipation of the day when the party gets back on it’s feet and as a way of making that happen. This movement will in fact be a movement to rebuild and reinvigorate the party itself. It’s got to happen from below — we know that, and here is a way to make it happen.

Ten steps to building a permanent field program with the New Grassroots

Here is one possible scenario the Democratic Party can use to build a vast, permanent field organization with the New Grassroots by leveraging email, the web and a little technology. Any number of variations on this basic plan would all work just fine — my purpose here is only to introduce the basic structure of such a plan:

  1. Propose the plan to the base. Ask the new grassroots to join and fund a permanent field program. A short email campaign to the JohnKerry.com and DNC email lists will probably raise $5,000,000 in repeated emails over several months. Probably 10,000 people in about 1,000 counties would sign up to participate. An email campaign to the DNC list alone will probably raise $1,000,000 and sign up 2,000 people. No doubt there are also major donors who will want to fund this.
  2. Hire field organizers for key states. (Or why not hire them for ALL states?) State field directors and organizers will report directly to a national DNC field director. These will have to be very experienced and talented as both organizers and managers. Ideally, they will be chosen from the best of the state and regional field directors from the 2004 cycle and have respect for, and a good relationship with, state parties.
  3. Sign up activists for kickoff meetings in every county. Setting up kickoff meetings in 1,000 counties will be as easy as sending out an email invitation with a link to a simple web signup tool. Data on all attendees, including personal statements and other application data, drops into organizers’ inboxes in advance of the meetings. There is even a way to have attendees agree on and book meeting locations without organizers’ intervention.The organizers’ goal in each county meeting will be to leave behind a volunteer team of dedicated and talented individuals. In densely populated counties, organizers’ jobs will be to pick the most promising volunteers out of a crowded field of applicants; in sparsely populated counties it will be to convince a few attendees to take on a bigger role than they were thinking of. In either case, the organizers’ goal is to build teams of natural, talented leaders. The teams will understand their responsibilities and know that if they don’t meet their goals they will eventually have to step down from the team.
    • This step represents an enormous efficiency gain for organizers made possible by the email list and the web. Without the email list and the web, these thousands of meetings would have taken a year to pull together by the same staff (or would have taken a staff of thousands). This is one of the ways in which this plan shortens what would otherwise be a decade-long process of nationwide organizationbuilding to just a few years.
  4. Hold the volunteers accountable for results as they build out the organization. When the first month of organizing has passed, already thousands of counties will have volunteer teams in place. Their inaugural task will be simply to recruit identical leadership teams within their counties for every city and town.
    • Two more big efficiency gains come in at this stage. First, in building town-level teams, the county-level teams will be assisted again by simple web tools that give access to lists of prospects (e.g. volunteers from 2004). This means teams will find, say, one new recruit per ten cold calls instead of one per hundred.
    • Second, by requiring volunteer teams to report their progress using a simple web form that feeds into a database, organizers will spend more time fixing problems and less time hunting them down. Organizers will be able to easily see the exact current progress of all their counties just by looking at a web page. Normally it takes organizers in this situation hours and hours each week to get a true picture of where their volunteers are.

    At this stage, the organizers’ job is to keep things moving: encouraging teams on conference calls and by visits. Organizers will shower praise on high performers and ask them to teach the secrets to their success to others. Even more important, organizers must begin weeding out non-performing volunteers, and reconstituting failed teams. Of course, there will be things to do for anyone who wants to help, but the formal positions on volunteer teams are privilegesto hold — they are leadership roles that come with real responsibilities.

  5. Gather volunteers for trainings. After a couple months of overseeing and pushing forward the county teams in their recruitment efforts, there will be something like 10,000 to 30,000 total volunteers filling formal leadership roles at the county and town levels. At this point, state directors will bring them together for state and regional trainings. The trainings should be held in rolling succession so that the national field director will be able to attend almost all of them. Trainings will be repeated inside states so that all volunteers will be able to attend regardless of their schedules.Training will be general as well as specialized — setting down the core values and expectations of the organization, but also teaching practical skills. Volunteers will pick areas in which to be “certified” — e.g. Phone Bank Leader, Canvass Director, Data Entry Officer, Organizer and County or Town Organizing Director. Training in these areas will be continuous, with regular conference calls and occasional meetings.
  6. Recruit precinct-level teams. As soon as town-level teams are born, they begin recruiting precinct-level teams — just as their county-level teams recruited them. They use the same prospecting tools and reporting tools that the county teams used. This time, it will be volunteer organizers who are encouraging and troubleshooting the recruitment process — in other words, members of the county- and town-level teams will be acting as full-fledged organizers, acting in the same capacity as staff, in the chain of command right alongside paid state-level organizers. A massive, structured network is coming into being.
  7. Constantly put more and more responsibility with volunteers. At this stage of the plan, only several months into the project, we’re dealing with an organization that has five layers: national field director, state and regional staff organizers, county-level volunteer organizers, town-level volunteer organizers and precinct-level volunteers organizers. Only the top two levels are full-time, paid staff — and there won’t be that many of them due to budget restraints. Therefore, we’ll be expecting our volunteers to do so much more than organizations typically do. It is important that volunteer organizers start taking paid staff positions. The organization will become much more solid as young paid staff go off to law school and The Hill and are replaced by retirees, housewives, and other adults with natural talent, life experience and deep roots in the community.This is really what this whole project is all about: giving real responsibility to grassroots leaders; and it’s the hardest thing in the world for paid organizers to allow themselves to do.
  8. Fill in the gaps. After several months of organizing, there will be huge gaps in sparsely populated areas, Republican areas, and anywhere else that the email lists are weak — particularly very low-income areas. Therefore, all volunteer teams will have to adopt weak precincts and go hunting for promising activists to fill positions in those. Again, web tools will assist in contacting leads more efficiently.
  9. Rehearse for the real thing. As soon as the precinct teams are in place, they should go to work doing things that mimic the work of a real election campaign. It’s impossible to say now what exactly that should be: registering voters; cleaning the voter file; a mix of many things? Whatever it is, it should mirror a real campaign in terms of the skills used: phone banking, canvassing, etc. Midterm elections in 2006 will provide a perfect dress rehearsal for 2008, but will also be an opportunity for the organization to make its first attempt at influencingthe outcome of an election.
  10. Train. Train. Train. Good training makes all the difference in activities such as phone banking and canvassing. If the phone bank supervisor has no training, he is likely to give people flat and boring preparation– if he gives them any preparation at all. Phone bankers will be flat and boring on the phone as a result. What’s needed to make a phone bank, or any other group campaign work, is a successful leader who inspires volunteers. That’s not to say the leaders need to be Martin Luther King. They just need to be able to explain how important the task of the evening is, make a personal connection with participants and create a good working environment. As Tom Matzzie says, “They need to remember to put on the coffee and bring the doughnuts.” A good phone bank supervisor gives great pep talks, keeps the energy level up throughout the night, makes absolutely sure there are snacks and drinks on hand, and wraps up the evening in a way that inspires volunteers to come back again.Some people make great trainers. Those people should be constantly identified in the organization and should become official trainers who go from county to county continuously improving the quality of operations. Training and retraining is what will make this volunteer organization great. It’s why it takes years, not months, to build this kind of organization. And again, web tools will help the process by making it easy to collect evaluations on every trainer from trainees — so that we’ll be truly training people and not just pretending to be training them.

We’re talking about a totally new form of organization.

In the same way that railroads, highways, the telegraph and the telephone all changed the maximum size and efficiency of national organizations, so does the Internet — “the Internet” being web tools and email.

Because of web tools and email, a new kind of massively volunteer-heavy organization is possible.

Consider one of many examples of how this works: a specially trained “Quality Corps” of volunteers will continuously call through members of the entire organization collecting anonymous feedback, exposing bogus reporting and providing a constant reality check from the bottom of the organization to the top. Collecting honest feedback from the front lines is an incredibly expensive and difficult thing for most organizations to do — but if it’s not done, state and national directors fall hopelessly out of touch with what’s really happening on the ground. Web tools and email make this easy and cheap. (An even cheaper solution is to email out simple web surveys — that will unearth problems, but not give a truly representative picture of the organization.)

The underlying technology that make these kinds of self-maintaining systems possible has already been proven by MoveOn.org, the Clark and Kerry campaigns and others. Quality Corps members would log into a web interface to get names of several volunteers to call with specific questions and forms to report responses. They’ll answer “customer service” questions from the volunteer leaders, thereby improving quality as well as reporting on it. When Corps members come across questions they can’t answer, they’ll be able to bounce them up to more experienced members. There is virtually no limit to the self-sustaining complexity of these kinds of web-enabled sub-organizations. For example, as the Quality Corps grows, it may need its own internal quality checking system which should be automated as well. These systems are “automated” in the sense that web tools and email can provide the structure in which people can be efficient and productive without hand-holding by paid staff or lots of time consuming and organizationally perilous meetings and intolerable conference calls.

These kinds of systems allow organizations to leverage huge numbers of talented, dedicated volunteers who have only an hour or two per week to give. Five hundred Corps members working two hours per week is the equivalent of 25 full-time staffers. For perspective, during the Kerry campaign, we had 5,000 “Phone Corps” members from the Kerry email list working regularly as volunteer recruiters using the same interface described above.

It is incredibly significant in this new form of web-enabled organization (A) that quality and performance can be measured for all participants and represented centrally in a database and (B) that an entrenched bureaucracy IS NOT necessary to have consistent communications to the base (because email and web tools give the top a direct connection to the bottom). These facts should make it possible to have a totally new form of huge but nimble organization.Bureaucracy always leads to ossification and degradation of skills. Bad people take over. The “tyranny of the annoying” asserts itself as it always does in grassroots organizations. Normally, nothing can be done, because the organization has no nervous system and no immune system — no capacity for regeneration. An email- and web-enabled organization has those new capabilities.Another area of huge gain for this kind of organization is in the flexibility with which individuals can float between positions. In fact constant rotation of volunteers between county, town and precinct levels must be institutionalized in the system. This will prevent “aristocracies of incompetence” and the “tyranny of the annoying” from slowing down the organization. Constant rotating will keep the organization fresh and limber. Normally, it’s incumbentupon entrenched individuals to maintain the structure and lines of communication of the organization. But in the web-enabled organization, continuity does not rely on entrenchment of individuals.This organization should be able to do something that almost no one has ever accomplished before: continuous reinvigoration and renewal. The beauty of this kind of organization is that it can (we hope) have all the benefits of democracy (intelligence and initiative at all levels, deep involvement and commitment by volunteers) along with all the benefits of hierarchy (coordination, efficiency) without the dangers (entrenched incompetence and avarice).

Reaping the benefits of a permanent field program

Assuming work begins in this summer (and not August 2008!), then just think of where we’ll be when the election is just a few months away:

  1. The voter file will have been made far more accurate (after millions of phone calls and door knocks to clean it up).
  2. The largest possible target voter universe will have been accurately ID’ed.
  3. Tens of thousands of volunteer leaders will have been trained to run effective phone banks and canvasses.
  4. Strong precinct, county and state organizations will be trained and ready to execute a campaign plan they’ve been practicing for a year.
  5. Solid precinct organizations will be ready to absorb and train the flood of new volunteers who step forward right before an election.

We could be half way there by the 2006 elections, and fully functioning by 2008. The 2006 election will serve as both a dress rehearsal and a recruitment and training ground for 2008.

Using the online assets that Democrats built in 2004, we should be able to jump light years ahead of the Republican field organization. If we do, it will not be thanks to Internet Magic, but rather thanks to mixing new online tools and resources with good old-fashioned grassroots organizing, focusing on results.

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